1. Introduction

Mold Erase (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://molderase.net or use our mold inspection and testing services.

By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

We may collect personal information that you voluntarily provide, as well as certain information automatically collected when you access our website.

2.1 Information You Provide to Us

We may collect:

Full name

Email address

Phone number

Property address

Billing information (when applicable)

Details about mold concerns or property conditions

Any information submitted through contact forms, SMS opt-in forms, or appointment scheduling tools

2.2 Log Data (Automatically Collected)

When you visit our website, our servers may automatically collect:

IP address

Browser type and version

Device type

Pages visited

Date and time of visit

Time spent on pages

Referring website addresses

While this data may not identify you directly, it may be combined with other information.

3. How We Use Your Information

We collect and use personal information for the following purposes:

To schedule and perform mold inspections and testing

To communicate regarding appointments and reports

To deliver laboratory results

To process payments

To respond to inquiries

To improve our website and services

For marketing and promotional communications (if you opt in)

To comply with legal obligations

We do not process your personal information for purposes incompatible with those listed above.

4. SMS and Marketing Communications

If you opt in to receive SMS or marketing messages:

You may receive appointment reminders, service updates, or promotional messages.

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying STOP or contacting us at [email protected] or 305-676-8380.

We do not sell or share your phone number with third parties for their marketing purposes.

5. Security of Your Information

We implement commercially reasonable safeguards to protect your personal information against:

Unauthorized access

Disclosure

Alteration

Loss or misuse

However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary for:

Providing services

Legal compliance

Accounting and reporting purposes

Resolving disputes

When no longer required, data will be securely deleted or anonymized.

7. Children’s Privacy

Our services are not directed to children under 13 years of age.

We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information promptly.

8. Disclosure of Personal Information

We may disclose your personal information to:

Laboratory partners performing mold sample analysis

Payment processors

IT service providers and hosting companies

Scheduling and CRM platforms

Professional advisors (accountants, attorneys)

Government authorities when required by law

Courts or regulatory agencies

We do not sell your personal information.

9. International Data Transfers

Your information may be stored or processed in locations where our service providers operate.

If information is transferred outside the United States, we will take reasonable steps to ensure appropriate safeguards consistent with applicable law.

10. Your Rights

You have the right to:

Request access to your personal information

Request correction of inaccurate information

Request deletion of your information (subject to legal obligations)

Withdraw consent to marketing communications

To exercise these rights, contact us at [email protected].

We will not discriminate against you for exercising your privacy rights.

11. Use of Cookies

We use cookies and similar technologies to:

Improve website functionality

Analyze site traffic

Enhance user experience

Support advertising efforts

You may disable cookies in your browser settings, but some website features may not function properly.

12. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external sites.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect:

Business changes

Legal requirements

Regulatory updates

Updates will be posted on this page with a revised effective date.

14. Contact Information

If you have any questions about this Privacy Policy or your personal data, contact us:

Mold Erase
10555 NW 41 ST SUITE 300 #135
Doral, FL
Phone: 305-676-8380
Email: [email protected]
Website: https://molderase.net